Communication
Every customer message in one inbox
Email and text land in the same shared thread, so nothing gets lost between apps. Reply once, save the answers you send all the time, and let Worknizer handle the on-my-way texts for you.
No credit card required
Customer messages, scattered everywhere
- A text on your personal phone, an email on the laptop, a WhatsApp on someone else's — and something always slips.
- You retype the same 'on my way' and 'here's your quote' messages ten times a day.
- Customers call to ask when you're coming because nobody told them you're on the way.
Every conversation in one place, less typing
Email and text in one shared thread
Worknizer puts email and SMS in a single two-way inbox, so a customer's whole conversation lives in one thread — no more hunting across your phone, your email, and a group chat to find what they said.
Reply once, mark it read
Answer right from the thread and mark a conversation as read when it's handled — so your inbox shows you what still needs a reply and what's already done.
Save canned replies with merge tags
Build message templates for the things you send all the time — quotes, appointment confirmations, thank-yous — with merge tags that drop in the customer's name and details automatically. Stop retyping, keep it personal.
On-my-way and review texts, automatically
Tie messages to the job: send an automatic on-our-way text when the crew heads out, and a review request when the work's done — so customers stay in the loop without you lifting a finger.
One shared inbox for the whole office
Because the inbox is shared, anyone on your team with access can pick up a conversation and answer it — so a customer never waits just because one person is out on a job.